Questions designers and builders ask

No. Your cabinet maker or millwork shop builds it. We finish new work and refinish existing doors, drawer fronts, panels and trim.

Yes, from a door, a drawer front or a physical sample. We spray a board and you approve it in writing; matching is by eye and by sample, so the approved board matters more than a paint code.

The first set for a project goes out with the proposal request. A further round is quoted before we spray it, and the terms are in the proposal.

Doors, drawer fronts and panels are finished in the shop. Boxes, built-ins and trim that can't come out are finished or touched up on site, inside the neighborhoods on our service-area list.

Plan on two to three weeks from delivery to ready. A large count, a deep color or a catalyzed system can take longer. Your proposal names the range for your job.

Federal rules cover paid work that disturbs paint in homes and child-occupied buildings built before 1978. Most of our work is new doors finished in the shop, which doesn't touch old paint. Doors or trim pulled from an older home are handled under the EPA's lead-safe work practices; tell us the age of the house when you send them. The firm's certification number is in the license line at the bottom of every page.

Waterborne and catalyzed systems, named in each proposal along with the sheen and the number of coats. Ask for the product data sheet if your specification names a product.

A door list by room, doors that are flat and sanded to the grit the system asks for, and a delivery date. We label every piece and check the count when it arrives.

We remove hardware, bag it by room and send it back with the doors. Your installer refits it.

We photograph it at intake and tell you before we price a repair. Repairs beyond filling and sanding are written as a change in the proposal.

The finish on work we sprayed. Terms, limits and exclusions are in your written warranty.

Yes. Send the schedule and the drawings and Essie Braxton writes the proposal line by line in your numbering.

Both go out with the proposal, so your office can set up the account before work starts.

Mostly through designers and builders. A homeowner who already has doors and a color is welcome to send them; the trade desk will say what makes sense.